Refund Policy

• Full Payment Requirement
  All reservations must be paid in full at the time of booking. Refund eligibility is determined strictly according to our retention rules.
   

• Refund Eligibility

  • Refunds are only applicable when a cancellation qualifies for a return of any portion of the paid amount.

  • If a booking falls under a non-refundable period or condition, no refund will be issued.
     

• Refund Processing Timeline
  All eligible refunds will be processed within 10–15 business days from the date the refund request is approved.

  • Refunds will be issued using the original method of payment.

  • Processing time may vary depending on banking or payment gateway timelines.
     

• Non-Refundable Situations
  Refunds will not be issued under the following circumstances:

  • Cancellations that fall under 100% retention or non-refundable terms

  • No-show, early departure, change of dates, or partial reductions in booking
     

Please connect with us for any queries, and we will be glad to attend to your needs!